Man, I’m so frustrated I could rip off a grizzly bear’s head and shit on it’s neck right now.
We have an externally hosted website however I still control our DNS zone because I don’t trust them (1AND1.com) to do it. I got an email saying they were moving our site to a new data center this morning. It would be complete by 6AM EST but at no time would the website be down…of course it was…for 8-9 hours. I call to explain that if they’ve moved us to a new IP I need to know what that IP is so I update the zone file. Doofus pings “ourdomain.com” which brings up a different IP than what he’s expecting, but exactly what I’m expecting since ONLY “WWW.ourdomain.com” points to them. Doofus is completely incapable of getting his head around this revelation. He repeats (for 30 minutes, mind you) that I need to contact the person that manages the DNS, which I’ve now told him 754 times is IS ME!
He finally agrees to escalate the call after I demand his name. Who the f*ck names a kid Froilan anyway? Stupidvisor comes on and I say before we get too far into this let me explain something. I’m a Cisco Certified Network Associate. I’m a Microsoft Certified Systems Engineer. You don’t have to talk to me like I just got an AOL account last night…….CLICK! Mutha fucka hung up on me. I’m gonna have to choke a bitch now! I call back and exercise amazing restraint while preparing to abuse yet another tech doofus. I can call them doofuses because I was them at one point.
My first IT was telephone tech support…a job I talked my way into with absolutely zero experience whatsoever. I already know he’s reading canned workarounds from a database but since our setup is unique it won’t be covered in there. During the time I’m explaining things to Doofus 2 the site magically comes up. Pure coincidence my ass. I know those fuckers realized they forgot to flip the doomathingy switch but were NEVER gonna man up and admit it.